- dmission / No admission after the start of the film screening
Admission to events is only possible with a valid ticket. You are required to take the seat printed on the ticket of the respective screening. Unless otherwise agreed with FILMFEST HAMBURG in text form, you are not entitled to being admitted to or attend the event by merely presenting an order confirmation or invoice.
You are not entitled to admission once the film has started. In such a case, the ticket in question is no longer valid.
In accordance with the admission and hygiene regulations of the Hamburg SARS-CoV-2 Containment Ordinance, visitors to any film screening at FILMFEST HAMBURG require one of the following documents in addition to the ticket and a valid photo ID:
- Proof of negative Covid test (official rapid antigen test not older than 24 hours or PCR test not older than 48 hours.)
- Proof of Coronavirus vaccination (14 days after completing a full course of vaccination. For those recovered, a single dose of vaccine is sufficient).
- Evidence of recovery from Covid-19 (medical or governmental confirmation of a Corona infection overcome in the last six months verified by molecular biology (e.g., PCR test). The test must be at least 28 days old and no more than six months old).
- Concessions and discounts
If you are using a concession or discounted ticket, you must present proof of entitlement with photo on admission to the cinema.
In accordance with the Ordinance of the City of Hamburg for the Containment of the Spread of the Coronavirus SARS-CoV-2 dated August 27, 2021 (HmbSARS-CoV-2-EindämmungsVO), the following hygiene guidelines must be observed at all FILMFEST HAMBURG venues:
- Wearing surgical mouth and nose protection
From the moment of entering the cinema, visitors must wear surgical mouth and nose protection. The mask may only be removed during performances, speeches or lectures by those presenting or performing, and for eating or drinking. The mouth and nose protection shall cover the mouth and nose in a manner that reduces the spread of droplets from coughing, sneezing or talking.
During admission and when buying tickets, food or beverages at the respective sale point, you are required to maintain the minimum distance of 1.5 meters to other persons or groups. Inside the cinema, the checkerboard seating arrangement guarantees the required distance: In the case of single seats, the adjoining seats are kept free. Additionally, the seating is allocated according to a staggered pattern across all rows.
- Contact data collection for the traceability of infection chains.
In order to attend a screening at FILMFEST HAMBURG, providing personal contact details is mandatory. In the case of online tickets, these contact details must be provided in the course of the purchase. If the cinema tickets are purchased at a FILMFEST HAMBURG box office, you are required to fill out a contact form (available on site) by hand and hand it to the admission staff upon entering the auditorium. Besides the contact form, the cinema also offers digital options for collecting contact data that may be used upon admission to the screening (e.g. the Luca App).
If your personal data is processed, you are a data subject within the meaning of the GDPR and you have rights against the responsible party. You may demand a confirmation from the responsible party, whether the personal data concerning you is processed and which (including, among other things, the purposes for which the personal data is being processed; categories of personal data; recipients; storage period). Furthermore, under certain conditions you may demand the correction or deletion of your data. You might also have the right to restrict the processing of your data as well as the right to have the data you provided to be supplied in a structured, common and machine-readable format. You have the right to lodge a complaint with a supervisory authority.
- Hygiene concept of the respective cinema
In addition, the respective hygiene concepts of the cinema in question must be observed. This mainly affects any possibly adapted routes, signage, use of sanitary areas or elevators. The individual hygiene concepts of the cinemas are linked on the FILMFEST HAMBURG website and can be viewed on the cinemas’ websites.
- Exclusion in the case of non-compliance with hygiene measures
Persons who do not comply with or refuse to comply with the guidelines according to No. 4.3 Sec. (1) – (3) are to be excluded from participating in the event or refused admission to the event.
- Possession of the ticket throughout the event
You must be in possession of a valid ticket for the entire duration of your visit to the event. Violations of this obligation may constitute a criminal offence and result in claims for damages by the film distribution companies.
- Admission of children and young people to events
For the protection of children, persons under the age of three are not permitted to attend cinema screenings. Children up to the age of ten may only be admitted if accompanied by a responsible adult. The adult is obliged to supervise the child at all times.
Children and adolescents are only admitted to film screenings which end by specific times and have been approved for their respective age by the Voluntary Self-Regulation Body for the Film Industry (Freiwillige Selbstkontrolle der Filmwirtschaft, FSK). It is not permitted to take children to films with an unsuitable FSK rating. The age restrictions for the films are on the FILMFEST HAMBURG website.
In the case of doubt regarding a child’s age, FILMFEST HAMBURG or the respective cinema is entitled as well as obliged to check the age. Without verifiable legitimation, the child or young person is excluded from admission to the respective event.
- Behaviour in the cinema and during the events
It is not permitted to bring food and drinks into the cinema. It is not permitted to bring bulky or dangerous objects, pyrotechnic devices, weapons, dangerous tools, spray cans, cacophonous instruments, laser pens, bottles, cans, intoxicants and animals – except those required for assistance in case of physical or mental disability.
Smoking is prohibited in all festival cinemas. Mobile phones may not be used in the cinema auditorium during the performance and must be switched to Silent mode.
It is not permitted to carry devices for image, film or sound recording, with the exception of mobile phones. It is also prohibited to record any sound, images or videos of the film screenings or the cinemas/event locations or to transmit or distribute such recordings in whole or in part via the Internet, social networks (Facebook, etc.) or other media (including mobile communications) or to assist other persons in such activities. Any violation will be prosecuted under civil and criminal law.
- House rules / security measures (checks)
In order to ensure the security and the orderly and smooth running of an event, you are obliged to follow any instructions given by FILMFEST HAMBURG or the staff of the respective cinema. For security reasons, body and bag checks may be carried out upon entering the location.
- Admission refusal / termination of the visit
FILMFEST HAMBURG and/or the respective cinema operator have the right to refuse your admission or visit to the event location – even after a previously granted admission.